Customer Support Specialist

🌏 Who We Are: Join the Future of LogTech with Cargoo! 

Welcome to Cargoo, where we’re reshaping the world of logistics through cutting-edge digital supply chain solutions! 🚀

Our mission? To make the shipping industry smarter, faster, and super-efficient.

We’re a global team with offices in Switzerland, Germany, the USA, Costa Rica, Brazil, China, and Estonia. We celebrate diversity, encourage innovation, and are looking for extraordinary people—like YOU—to join us as we sail into uncharted waters. 🌐

🔗 About Cargoo

We offer a groundbreaking shipping management platform that provides unparalleled transparency from origin to destination. 😎

Imagine a world where communication flows effortlessly, data is shared seamlessly, and logistics are managed with the tap of a finger—that’s Cargoo for you. We help you work smarter, not harder! 🌟

💖 The Role: Be the Heart of Cargoo as a Customer Support Specialist

As a Customer Support Specialist, you’ll be the frontline hero for our customers, a crucial member of our global Cargoo Customer Support Team. 🌍

Your mission is to guide customers through the maze of our services and products, ensuring a smooth sailing experience. Using your exceptional communication skills and familiarity with help desk software, you’ll solve problems, recommend effective solutions, and make sure our clients love Cargoo as much as we do! 🎉

🎯 Your Responsibilities: What You’ll Do Day-to-Day

• 📞 Respond to customer inquiries swiftly and accurately across chat, email, phone, and our ticketing system.
• 🔍 Identify customer needs and guide them in using specific platform features.
• 🐛 Analyze and report any platform glitches, conducting tests or simulating user experiences to identify issues.
• 🚀 Escalate technical roadblocks through our internal ticketing system.
• 🗨 Gather customer feedback to help us innovate and relay insights to our Product Management team.
• 📣 Keep customers in the loop about new features and updates.
• 📈 Monitor and follow-up on technical issues until they’re fully resolved.
• 📚 Create engaging training materials and videos.
• 🤝 Train super-users among our customers to be Cargoo pros.

✅ Requirements: Skills to Make Waves in Cargoo

• 🕑 2+ years of experience in a Customer Support role, ideally in the logistics or ocean freight industry.
• 🖥 Experience with help desk software and remote support tools.
• 🗨 Stellar communication and problem-solving skills.
• 🇬🇧 Fluency in written and spoken English.
• 👥 Ability to multitask like a pro.
• 😇 Patience to navigate through challenging situations.

So, are you ready to make a splash in the world of LogTech? Come aboard and help us make Cargoo synonymous with exceptional customer support. 🌟🚢

APPLY NOW and let’s sail towards a smarter future, together! 🛳